Business Analyst

As a Business Analyst you will act as a liaison and collaborate with cross-functional & cross-divisional business and the technology teams to determine effective solutions for Internova business units.    

You will be responsible for business requirements elicitation, documentation, and validation (QA) methods for small, medium and large sized information technology projects and programs.   In addition, you will coordinate and facilitate meetings, identify system enhancements as well as provide daily production support.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

• Serve as a liaison between Technology and various business units within Internova Travel Group
• Work with Cross-Functional and Cross-Business teams to provide cost effective business and technology solutions.
• Coordinate and facilitate meetings as needed.
• Provide project management support as needed.
• Document team activities and meetings with minutes and action plans.
• Document business requirements, process flows, use cases, technical requirements, user interface design, test plans and test cases.
• Ability to compare and analyze data as well as build data dictionaries.
• Ability to create wireframes and integration documents.
• Document and execute communication plans and system trainings as needed.
• Maintain key processes with adherence to the SDLC (Agile / Iterative Methodology)
• Coordinate and / or conduct quality assurance and user acceptance testing for key systems.
• Provide operation support on key applications within Travel Leaders group.
• Coordinate and manage 3^rd party vendor relationships.
• Conduct regular system training sessions for internal and external clients.
• Demonstrate Knowledge of the travel industry.

• 5+ years of Business Analysis or Project Management experience
• Bachelor degree with a technology or business emphasis, or equivalent work related experience
• US Citizen
• API Integration: Experience in integrating API's to streamline workflows and improve systems interoperability.
• Data Sourcing and Mapping: Proficient in sourcing data from various systems, mapping data structures, and ensuring data consistency across platforms.
• Familiarity with the SDLC and various development methodologies.
• Understanding of technical concepts (programming and interfaces).
• Thorough understanding of website design and development methodologies – including third party, CRM and marketing automation systems.
• Familiar with Microsoft suite of products (MS Office and MS Development Tools)
• Familiarity with Product development, sales, support, and adoption.
• Familiarity with Smart sheets
• Familiarity with Jira and Confluence
• Effective written and verbal communication skills with users of all backgrounds in a complex environment
• Self-starter, ability to work independently to research problems and identify solutions

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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