Travel Support Specialist

Job Summary:

Andrew Harper offers highly personalized services to its members that are tailored to their individual preferences. The primary responsibility of the Travel Support Specialist (TSS) position is to assist the Travel Advisors in providing exceptional service to our members in every interaction. This includes behind the scene support in obtaining quotes, aiding in the development of itineraries and costing, and timely responses to inquiries. In situations where the assigned advisor is unavailable, the Travel Support Specialists (TSS) act as the first point of contact for member calls, emails, web requests, and out of office coverage. They are always available to ensure a seamless planning experience for our members and to support the Travel Advisor team.

• Assist the Travel Advisor in checking rates and availability for Cruises, Trains, Hotels, Air, Insurance, and any other related services required to complete a memorable trip for our members.
• Assist Travel Adviosr with timely follow up on outstanding leads, quotes, and inquries.
• Provides out-of-office coverage for when an advisor is out to ensure a seamless experience for the member.
• Attach all required documentation to Res Cards including confirmations, itineraries, vendor invoices, etc.
• Reach out to members on behalf of the advisor as needed to avoid gaps in communication or request any additional information needed.
• Confirm/Update member information in ClientBase with the information provided in our membership database and send all confirmations that need to be invoiced to accounting.
• Process all changes and cancellations in Client Base for the Advisor and set up a task for QC Manager to change in the back office.
• Set weekly calls with your advisor team to review all leads according to the defined process and set reminders/tasks in CB accordingly.
• Generate Umapped itineraries (and other documents) on behalf of the Travel Advisor.
• Assist advisors in completing costing forms and making sure we are setting the correct margins to properly impact revenue.
• Ensure adherence to established processes while embracing Andrew Harper's Customer Service culture.

• A minimum of 2+ years of travel advisor experience
• Exposure to luxury leisure travel experience and knowledge is strongly preferred.
• GDS (Sabre) experience preferred but not required
• Proficiency in English language, fluent oral and written.
• Competence with using standard office tools and overall knowledge of Microsoft Office including Word, Excel, and MS Outlook.
• Experience with Client Base software and Umapped.
• Excellent Customer Service Skills.
• Must possess strong attention to detail and sales ability.
• Excellent organizational and time management skills.
• Open to learn and grow and always remain flexible to changes.
• Ability to apply creative and critical thinking to help understand the need and find cost-effective solutions
• Excellent Oral and communication skills and attention to detail.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses

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