Office Executive

Duties are split between front office and back office responsibilities. Front office tasks are more customer-focused, and back office tasks are more operationally-focused.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Main Duties & Responsibilities

• To be the first point of contact based at the reception desk, for all clients and visitors
• Answer telephone in polite, timely and efficient manner.
• Process any administrative task or query promptly and accurately.
• Use CRM to ensure leads are directed to the correct advisor
• To immediately report all complaints
• Take responsibility for your own workstation, including maintenance and operation and general office tidiness
• Checking in/out process of visitors
• Assist the clients /guests where ever possible to ensure they have the best possible experience.
• Arranging Couriers where necessary.
• Ordering Stationery.
• Filing paperwork for various departments.
• To complete all allocated tasks as laid out during the shift
• Assist team members and any IC’s as required ensuring maximum service to the client.
• To assist Global Travel Collection UK to maintain a safe working environment for staff and visitors to the office, as set out in the Staff Handbook and Health and Safety guide.
• To provide general assistance to any other function within Global Travel Collection UK
• Health and Safety Officer

Other responsibility can include:

• Working closely with the sales team to ensure we offer our clients exceptional customer service
• Liasing with suppliers, hotels, airlines and clients in a professional and timely manner.
• Handling required admin processes related to lucury travel so knowledge of travel systems would be advantageous.

Knowledge, Experience & Skills Required

• Travel industry experience would be a bonus but not essential
• Computer literacy in Microsoft Office programs
• The ability to work to deadlines and priorities workload in a high pressured and demanding environment
• A good command of the English language (verbal and written) with exceptional communication & customer service skills
• Ability to work as a team member and communicate with management effectively
• A positive and proactive attitude
• Flexible approach, enthusiastic and sense of humor
• Ability to work at pace in a busy environment
• Strong communication skills

Our benefit offerings include medical and dental plans, plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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