Amadeus Support Technician – Level 2

We are seeking a highly skilled and motivated Amadeus Support Technician to join our team. The ideal candidate will have advanced Amadeus ticketing knowledge and experience working in back-office systems.
The Amadeus Support Technician will be responsible for providing technical support and assistance to all Internova Business Units, travel advisors and clients, ensuring the optimal use of Amadeus travel technology solutions. This role involves troubleshooting, resolving technical issues, and offering guidance on the effective use of these systems.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

• Provide technical support for Amadeus travel technology solutions, including troubleshooting and
resolving issues related to reservations, ticketing, and other travel services.
• Assist Internova Business Units with the setup, configuration, and use of Amadeus systems.
• Provide fulfillment support as needed, including ticketing, exchanges, cancellations/refunds/voids.
• Monitor and maintain the performance of Amadeus applications, ensuring their availability and
reliability.
• Collaborate with other support and operations teams to resolve complex technical issues and escalate
problems when necessary.
• Conduct training sessions and create documentation to help users understand and effectively use
Amadeus technology.
• Stay updated on the latest Amadeus products, features, and industry trends to provide informed
support and recommendations.

• Technical Expertise:
− In-depth knowledge of the Amadeus platform, its configuration capabilities, and integrations.
− Proven experience troubleshooting and resolving complex technical issues within travel
technology platforms.
− Working knowledge of other GDS systems and travel industry booking processes for air, hotels,
and car rentals.
• Business Acumen:
− Solid understanding of Internova's business model, including its business units, divisions, and key
stakeholders.
− Ability to interpret complex technical capabilities and translate them into easy-to-understand
explanations for non-technical users.
− Passion for the travel industry and a desire to contribute to its innovation and growth.
• Communication and Collaboration:
− Excellent communication skills, both written and verbal, with the ability to articulate complex
technical concepts to diverse audiences.
− Strong interpersonal skills to foster positive relationships with internal and external stakeholders.
− Proven ability to collaborate effectively within a team environment and lead by example.
• Additional Qualifications:
− Minimum of 5 years of experience in an Amadeus ticketing or support role.
− Strong analytical and problem-solving skills with a proactive approach to issue resolution.
− Ability to work independently and manage multiple priorities effectively.
− Passion for customer service and a commitment to exceeding user expectations.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

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