Business Analyst

As a Business Analyst, you will serve as liaison and collaborator with various business units and Technology teams to determine effective business technology solutions for Travel Leaders Network.
You will be responsible for business requirements gathering, documentation, and validation for small, medium, and large technology projects and programs. In addition, you will coordinate and facilitate meetings, identify system enhancements to improve processes, and provide daily production support of key applications.

• Act as liaison between the technology teams and company business units.
• Collaborate with cross-functional teams to deliver cost-effective solutions.
• Support the full project management lifecycle.
• Document project activities, meetings, business and technical requirements, UI design, test plans, and communication strategies.
• Conduct quality assurance and user acceptance testing.
• Coordinate and facilitate meetings related to requirements solicitation, project status and support, and new feature demonstrations.
• Offer ongoing trainings for key online digital applications to various audiences.
• Ensure adherence to the SDLC (Agile/Iterative Methodology).
• Provide regular operational support on key applications and programs.
• Manage third party vendor relationships.
• Demonstrate knowledge of the travel industry.

• Five years of Business Analysis and/or Project Management experience.
• Bachelor’s degree with technology or business emphasis, or equivalent experience.
• Knowledge of the SDLC and various development methodologies.
• Understanding of technical concepts (programming, interfaces).
• Familiarity with website design, CRM, and marketing automation systems and integrations.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams).
• Experience in product development, support, and adoption.
• Strong planning, organizing, and prioritization skills.
• Self-starter with the ability to work independently and provide solutions.
• Effective written and verbal communication with diverse audiences in a complex environment.
• Willingness to travel for business-related events as needed.

Desired but not required:

• Business Analysis certification.
• Background in ecommerce and web development.
• Travel industry experience.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

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