Customer Care Specialist

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To be clear:
Internova Travel Group does not ask candidates to pay for equipment, software, or training. We do not request personal financial information during the hiring process. 

• Questions? Contact us directly at careers@internova.com

The Member Services Customer Care Specialist is the first point of contact for our valued members.  Your goal daily is to provide exceptional customer service to our members and your colleagues.   This position will work as part of a collaborative team to support our member’s needs.

• Hours of Work (Shift 10:00 - 7:00 CT)

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

• First point for support for all inbound Member calls and corresponding in a timely manner and in accordance with established standard operating procedures.
• Mentoring and coaching members to help them resolve their inquiries and grow their business.
• Working through problem resolution with follow-up and escalation of unresolved problems.
• Assist with call-out campaigns for business initiatives.
• Tracking issues to identify trends and providing feedback to internal departments.
• Ability to multi-task, meet deadlines, and work independently as well as with a team.
• Ability to organize and prioritize workloads.
• Support and understand all available programs, tools and processes.
• Performs other duties as necessary and/or assigned.

• Position Work at Home (canada)
• Must have 2+ years travel industry experience, preferably in a travel agency.
• Ideal candidate must have a strong sense of urgency, organization, time management skills, keen attention to detail and the ability to work on multiple tasks simultaneously.
• Exceptional customer service skills.
• Ability to work effectively with remote teams.
• Remain highly motivated and work effectively with minimal supervision.
• Strong interpersonal, verbal, and written communication skills.
• Technically skilled with proficiency in Microsoft Office.
• Strong Knowledge of AgentMate or ClientBase Online is desired.
• Hours of Work (Shift 10:00 - 7:00 CT)

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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