Corporate Travel Consultant

ALTOUR is a globally recognized leader in corporate travel management dedicated to managing the complexities of connecting people so they can represent their brands in the most impactful way possible. With a presence in over 80 countries, ALTOUR’s approach is defined by the belief that there’s a “better way” to connect people – smarter, faster, easier, and more tailored to each client’s needs. As part of the Internova Travel Group, the highest-ranking American corporate travel management company according to Business Travel News, ALTOUR combines global reach with local insights to maximize the value of every business interaction. For more information, please visit our website at altour.com or follow us on LinkedIn.

This position is responsible for arranging travel arrangements for transferred employees and business travelers from Toyota Motor Corporation and its group companies, contributing to their safe and secure travel.  This position, working with Toyota Tourist in Japan, will also support those Japanese business travelers during their stay in the U.S. for the launch and model change of Toyota's and related companies' U.S. operations to ensure that their projects proceed as planned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Operational
  • Research, Create, and Execute exceptional itineraries for clients.
  • Effectively manage your time when researching trips and communicating with clients.
  • Review individuals’ needs and wants for travel, to ensure you can cater to a trip specially designed to meet their needs and budgets.
  • Resolve customer complaints in a timely manner and report to the supervisor.
  • Build a good and trusting relationship with the clients.
  • Provide relevant information in a timely manner.
  • Attend travel seminars and training to remain updated with trends.
  • Enter data into the excel file and task chart to and maintain the necessary information.
  • Work alongside other team members.
  • Attend the clients at outside of the office or other state as needed.
  • Provide support when an emergency happens.
  • Business trip to other states for business purposes.
• Sales and Marketing Development
  • Create promotional materials to utilize.
  • Conduct market research to know the clients’ needs.
  • Assisting in marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)
  • Posts and updates latest travel information on the company's website and social media.
• Customer Service/Reservation
  • Ensure that business travelers from Toyota Motor Corporation and its affiliates adhere to the company policies of each company when traveling.
  • Informs the supervisor of any business travelers who do not comply with the policies.
  • Offers advice, plans, and arranges for clients’ leisure trips.
  • Collects payment from clients for travel, lodging, and attraction tickets.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

CATEGORY-INTELLECTUAL

Analytical - Synthesizes complex or diverse information; collects and researches data; designs workflows and procedures.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision.

Use of Technology - Demonstrates required skills; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; manages project team activities.

CATEGORY-INTERPERSONAL

Client Service - Manages difficult or emotional client situations; responds promptly to client needs.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.

Managing Client Focus - Promotes client focus; establishes client service standards; monitors client satisfaction.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.

Written Communication - Writes clearly and informatively; able to read and interpret written information.

CATEGORY-ORGANIZATION

Business Acumen - Understands business implications of decisions; displays orientation to profitability.

Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity.

Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes.

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats people with respect.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Strategic Thinking - Develops strategies to achieve organizational goals.

CATEGORY-SELF MANAGEMENT

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.

Consultative Selling - Qualifies potential clients; builds rapport and establishes trust; asks questions to discover client business needs; manages and documents the sales process.

Achievement Focus - Sets and achieves challenging goals.

Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains client satisfaction.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.

Initiative - Volunteers readily; seeks increased responsibilities; takes independent actions and calculated risks.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.

Quantity - Completes work in a timely manner; work quickly.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience :

• Degree from Junior College or higher and work experience in a travel agency or client service, reservations, or sales experience in a company in related industries, or equivalent combination of education and experience.  Familiarity with Japanese client service customs.

Language Skills (English and Japanese)

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of clients or employees of organizations.

Mathematical Skills

• Ability to add subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• To perform this job successfully, an individual should have knowledge of:
  • Word Processing software: Word
  • Presentation software: PowerPoint
  • Spreadsheet software: Excel
  • Internet software
  • Project Management software: Teams
  • Other software: Travel Reservation system

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.

Other Skills and Abilities

• Fluency in reading, writing and speaking Japanese.

Other Qualifications

• Need to work overtime or on weekends/holidays in case of an emergency or if there is a problem.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

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