Corporate Travel Consultant

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

JOB OVERVIEW:

Corporate Travel Consultant to work in a call center environment for several air fulfillment departments.  

RESPONSIBILITIES:

• Service incoming calls from both direct consumers and travel agents, offering flight options and providing accurate pricing and information to correspond with clients’ needs.
• Ensure proper documentation of all airline and department documentation is provided as required.
• Booking of hotels in GDS for passengers who may need assistance.
• Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA Pre Check and global entry numbers.
• Providing excellent customer service via phone and email to all customers creating a positive and seamless experience.
• Respond to all inquiries from emails and GDS queues within the set service level agreement in a professional and concise manner.
• Ability to accurately interpret air requirements utilizing a variety of sources.
• Ability to negotiate and ticket group contracts.
• Serve as back up to Advisor Assist and Advisor Coverage desks.
• Support Paid Services & Groups Desks on an ad hoc basis.
• Assist with researching and correcting Agresso errors.
• Assist with special projects as needed.

QUALIFICATIONS:

• Minimum 5 years of Sabre experience with booking and ticketing duties.
• Other GDS experience helpful
• Excellent oral and written communication skills.
• Ability to work in a team environment as well as independently
• Ability to multitask and prioritize
• Troubleshooting skills
• Working knowledge of Airline and industry policies.
• Ability to think outside the box in shopping and troubleshooting scenarios.
• Strong Microsoft Skills, including Outlook, Excel, and Word.
• Flexible schedule with shifts Monday through Friday between 9:00am-8:00pm EST with alternating Saturdays.

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, access to LinkedIn Learning webinars and courses.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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