Corporate Travel Consultant

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

JOB OVERVIEW:

Offer best in class travel consultation to Altour clients.  Quote and book accurate domestic & international air, car and hotel reservations.

RESPONSIBILITIES HERE:

• Service inbound corporate travel requests in a virtual call center environment.

• Delivery extraordinary customer service to all travel leaders clients.
  • Greet all clients with enthusiasm.
  • Provide consultative service to travelers and travel arrangers throughout the booking process.
  • Complete all reservations in an accurate and timely manner.
  • Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
  • Book NDC Travel and NDC Ticket Orders 

• Secure the lowest air/car/hotel rates available at time of booking.
  • Utilization of client and Altour negotiated programs when applicable.
  • Utilize GDS low fare search capabilities.

• Maintain goal expectations in the following areas:
  • Productivity – measured by transactions per day.
  • Quality – minimal customer service issues.

Customer experience – measured through call monitoring performance. 

QUALIFICATIONS HERE:

• Must pass GDS assessment
• Typing speed of at least 45 WPM
• 5 years’ travel selling experience
• 5+ years’ customer service experience, preferably in the travel industry
  • Exceptional/above & beyond, proactive customer service approach
• Excellent travel industry knowledge
• Mastery in Sabre GDS
  • GDS formats, short cuts, enhancements, pricing.
• Corporate travel experience required
• Preferred familiarity working with booking NDC Travel and NDC Ticket Orders
• Experience in international travel bookings and process
• Experienced handling of multiple accounts
• Exceptional communication skills both written and oral
• Embrace change, adaptable, viewed as a leader

Leadership Abilities:

• Has strong understanding of own skill set and development opportunities
  • Takes direction, offers suggestions, and asks for appropriate guidance when applicable
• Demonstrates exceptional team work
  • Proactively offers support when ability matches need
  • Acts as a leader among peers
  • Thanks peers for support they have provided
• Consistently demonstrates master of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
  • May seek minimal guidance, but generally has solution at hand
  • Able to support peers in decision making
  • Knows when to escalate to a leader
• Strong understanding of key Altour initiatives and employs strong change management skills consistently

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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