VP. Advisor Success - Entertainment Travel

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

The VP, Advisor Success, Entertainment Travel is responsible for driving the overall Production and Entertainment strategy for our Independent Contractor Group. This includes analyzing the market, building a growth plan (including offshore), and measuring growth of the program.

The VP is responsible for delivering the highest quality advisor support with the most robust, knowledgeable support team in the industry, fully versed in the needs of the advisor. Manage a team of managers and directors who manage a portfolio of advisors and assist them with business needs from triage to growth to account management. Responsible for advisor growth, engagement, and retention. 

House Production and Entertainment:

• Oversee regional and local managers and their staff
• Establish expectations for leadership team so that they can execute on plans and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Monitor customer preferences to determine focus on recruiting efforts and then partner with head of advisor recruiting
• Establish world class technology platform (in conjunction with IT)
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Represent company at trade association meetings to promote products.
• Build Entertainment segment growth plans
• Partner with Supplier Partner groups to build Entertainment preferred programs; air, car, limo, hotel, private jet, etc. 

Advisor Engagement and Satisfaction:

• Develop and oversee advisor communities by region and advisor type (production and entertainment)
• Build and develop center of expertise in Entertainment to provide tools and resources for advisors to successfully service their clients and grow revenues
• Establish annual net promoter score to measure progress and success of all departments
• Build strategic plan for advisor events and recognition, partner with Marketing on execution
• Schedule, build agenda for and conduct monthly GTC meetings to discuss progress
• Partner with GTC Learning & Development team on advisor/employee development needs

Revenue/Profitability

• Strategize on a cost to serve model to continue to refine quality/profitable advisor base
• Oversee annual and ongoing renegotiation of advisor contracts
• Own the strategy and execution of new advisor compensation model to help achieve company goals

Adoption of Products & Services:

• Work on strategies to improve adoption of preferred suppliers as determined by the supplier leads. Leverage our advisor base to create further ROI and investment from our partners

Account Management:

• To ensure our account management teams partner with various parts of the business to provide individual business growth and development plans
• Build Advisor Consulting structure including cadence of account reviews

• A minimum of 10 years of leadership experience in a Travel Agency capacity in an IC environment preferred
• Knowledgeable and experienced with financial reporting, forecasting & modeling exercises, workforce optimization.
• Able to forecast benefits & deliver value when investing in incremental resources and/or technologies.
• Demonstrated strategic planning, analytical and problem solving skills utilizing creativity and innovation.
• Demonstrated leadership and vision in managing large staff groups, major projects, and initiatives.
• Ability to interact across all levels of the organization with excellent interpersonal, negotiation and conflict resolution skills.
• Proven leadership skills including managing through change, integrations, etc.
• Passion and proven track record for meeting and exceeding budget requirements and objectives, team building and cross functional management cooperation.
• Ability to travel internationally up to 50% of the time

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.                     

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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