Air Revenue Management Analyst

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.  Click here for more information about Internova Travel Group.

JOB OVERVIEW:

The SNAP team is looking for an Analyst, part of the Air Revenue Management Team, participating in day-to-day revenue management activities; interacting with staff, house agents and independent contractors.  Successful candidates will demonstrate superior customer service and analytical abilities across the BU's brands.

RESPONSIBILITIES HERE:

• Maintain expert understanding of air programs; discounts, commission, nets, upgrades, private fares. 
• Work independently and with peers to answer agent inquiries on air programs in a professional and timely manner.  Act as a credible and knowledgeable resource for agents.
• Maximize revenue and value for agents and business units by promoting preferred programs and vendors, analyzing and presenting most-logical and alternate options.
• Enthusiastically take on multiple tasks focusing on efficiency, accuracy, time management, and internal customer service consistent with company goals and standards.
• Understand and follow air industry booking, ticketing, accounting and compliance standards. 
• Demonstrate professional behavior, clear and concise communications, strong analytical abilities and problem-solving skills.

QUALIFICATIONS HERE:

• Education / Experience / Background – High school diploma required.  2-5 years frontline agency sales, operations or rate-desk experience required.  Strong verbal and written communication skills required.
• Thorough knowledge of travel agency operations including ARC, fares, ticketing, exchanges, refunds, accounting, reporting and technology required.
• Ability to meet and exceed deadlines, providing accurate quality work, make independent judgments and decisions while taking ownership of job responsibilities.Technical skills
• Strong knowledge of SABRE GDS is required. Other GDS (Worldspan, Amadeus, Apollo) knowledge a plus.  Proficient in Microsoft Word, Excel, PowerPoint and Outlook applications.
• Customer Orientation- establishes and maintains long-term internal customer relationships, building trust and credibility by consistently meeting and exceeding expectations.
• Must be self-starter and flexibility with schedule; work days, hours is expected.

Pay and Benefits

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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