Cruise Space Specialist

Travel Leaders Network (www.TravelLeaders.com), as one of the largest sellers of luxury travel, cruises and tours in the industry, is a passionate community of travel professionals focused on mutual success.  Representing approximately 5,700 travel agency locations across the United States and Canada, this Network uses the power of its parent company, Internova Travel Group, to assist millions of leisure and business travelers annually. 

Travel agent members who belong to Travel Leaders Network have access to meaningful supplier partnerships, innovative technology that integrates with industry-leading marketing, exclusive value-added programs and member support and training that only a company with their size and strength can offer.  Travel Leaders Network gives their members everything they need to grow as a Leader and inspire more people to travel better.  Click here for more information about Travel Leaders Network. 

The Cruise Space Specialist will support the Senior Manager of Distinctive Voyage Hosts and assist in the Host program to recruit new Hosts including responding to inquiries and setting up interviews.

The Specialist will also communicate to the current Hosts to provide information including sailing assignments, documentation regarding their sailing, ongoing passenger count messaging, coordination of Host payments with the cruise line and ongoing responses to general inquiries. 

• Distinctive Voyages Host Operations
• Serve as secondary point of contact for over 500 Hosts, managing their assignments, engagement, and overall experience within the program.
• Assist with recruitment and coordination of Host interviews
• Communicates with Hosts, including:
• Assigning sailings and updating Hosts on their status.
• Ensuring signed contracts are linked to the appropriate sailing record.
• Informing Hosts of available hosting opportunities.
• Answering inquiries from the dvhost@travelleaders.com inbox
• Ensure all necessary Host materials and onboard packets are sent in a timely manner (Host supplies: 30+ days pre-sailing; onboard packets: 21+ days pre-sailing).
• Helps create the monthly “Open Mic” presentation to engage, educate, and support Hosts.
• Assists with the distribution of monthly passenger counts, ensuring Hosts are informed and prepared.
• Assists with the update of the Host Manual. Review and update annually.

Salesforce Management

• Maintain accurate and up-to-date Host records in Salesforce, ensuring seamless tracking and reporting.
• Ensure the accurate and timely assignment of Hosts to sailings within Salesforce.
• Actively participate in monthly Cruise Space/Salesforce Roadmap meetings, recommending and implementing program enhancements.

Agent Universe Management

• Assist with maintaining and updating the Distinctive Voyages Host pages in Agent Universe, ensuring all program details remain current, relevant, and accessible.
• Add Host Program information as needed.

Additional Responsibilities

• Perform other duties as assigned, contributing to the ongoing success and evolution of the Distinctive Voyages Host Program.

• Education & Experience: Bachelor’s degree preferred or equivalent relevant work experience.
• Industry Expertise: 1-3 years of experience in marketing, or communications
• Communication & Leadership: Strong customer service, communication, and presentation skills with the ability to engage diverse audiences effectively.
• Adaptability & Problem-Solving: Ability to thrive in a fast-paced environment, work under pressure, and quickly adapt to changing priorities.
• Organizational Skills: Meticulous attention to detail with strong project management and time management abilities.
• Technical Proficiency: Advanced proficiency in MS Office and Salesforce, leveraging technology for streamlined program management.
• Self-Motivation & Teamwork: Proactive, self-driven, and capable of working independently while also excelling in a collaborative team setting.
• Travel Requirements: Minimal travel; up to 2-3 times/year.

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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