Account Executive- Air Relations

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.  Click here for more information about Internova Travel Group.

This position will work out of our midtown Manhattan, NY office with the flexibility of a hybrid schedule.

The Account Executive- Air Relations will continue to add value to the Air Revenue Management Team, participating in day-to-day revenue management activities, interacting with staff, house agents and independent contractors. Candidate will maintain ongoing dialogue and assistance for the TLN Canada Network.  Increase ROI for the TLN Network with airlines for P.O.S and P.O.O agreements for Canada.  Be the key liaison for Revenue Management with T-2-3 Airlines with a presence in Canada.  Assist the Revenue Management team with SNAP initiatives for Canada and work with the designated SNAP team on overall KPI’S for the successful implementation and usage of SNAP in Canada with the TLN Canada team.  This Candidate will report directly to the Director of Air Partner Relations.

Essential duties and responsibilities include, but are not limited to,

• Maintain expert understanding of air programs, discounts, commission, nets, upgrades, private fares.
• Work independently and with peers to answer agent inquiries on air programs in a professional and timely manner. Act as a credible and knowledgeable resource for agents.
• Maximize revenue and value for agents and business units by promoting preferred programs and vendors, analyzing and presenting most logical and alternate options.
• Enthusiastically take on multiple tasks focusing on efficiency, accuracy, time management, and internal customer service consistent with company goals and standards.
• Understand and follow air industry booking, ticketing, accounting, and compliance standards.
• Demonstrate professional behavior, clear and concise communications, strong analytical abilities, and problem-solving skills.
• Collaborate with NDC integration initiatives, partnering with airline partners.
• Partner with airlines and internal teams to plan, promote, and moderate training webinars.
• Participate in regular departmental meetings to discuss industry developments.
• Monitor emails & reply daily
• Generate Vendor Notification Reports (VNR) on the last business day of each month
• Tidy up each report to the specifications required by TLN Canada team (most time consuming)
• Send out clean VNR’s via email to respective carriers.
• Majority of carriers are updated with new VNR’s on a quarterly basis.
• Other carriers are updated based on contract start date and conditions.
• Onboarding new carriers
• Create Synopsis sheets of respective new carriers and update Agent Universe
• Generate ARG (agent reference guide) of new carrier to update Agent Universe.
• Liaise with Vice President of Canada and all of the Business Development Managers in Canada on a quarterly basis, or as needed.
• Participate in weekly RM Teams Calls
• Record and file Airline Partner News bi-weekly on Thursdays to be sent out to Members.
• Work closely with Sales Managers from contracted air partners providing commission terms and conditions to TLN-Canada.
• Update contact information for partner airlines as needed
• Monitor airline contract expiration dates and renew as necessary
• Monitor Salesforce as needed
• Monitor Agent Universe as needed
• Periodical meetings with Ron Laing to provide overviews and progress.
• Complete Cornerstone annual requirements as instructed
• Provide progress reports on annual KPI’s
• Interact with TLN Sales Support as needed
• Interact with TLN – Canada members as needed
• Monitor quarterly back-end incentive payments from West jet and Air Transat to TLN- Canada accounting
• Liaise with internal stakeholders for SNAP product
• Promote usage of SNAP with TLN Canada Agency members
• Assist TLN Canada colleagues with the promotion and usage of SNAP
• Attend ongoing internal meetings related to our SNAP tool and NDC strategy

• High school diploma required. 4 Year College degree is preferred.
• 2-5 years frontline agency sales, operations or rate-desk experience required.
• Strong knowledge of SABRE GDS is required. Other GDS (Worldspan, Amadeus, Apollo) knowledge a plus.
• Strong verbal and written communication skills required.
• Thorough knowledge of travel agency operations including ARC, fares, ticketing, exchanges, refunds, accounting, reporting, and technology required.
• Ability to meet and exceed deadlines, providing accurate quality work, make independent judgments and decisions while taking ownership of job responsibilities.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook applications.
• Customer Orientation- establishes and maintains long-term internal customer relationships, building trust and credibility by consistently meeting and exceeding expectations.
• Must be self-starter and flexibility with schedule; workdays, hours are expected.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.                       

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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