Ticketing and Fulfillment Support Specialist

Nexion Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. As part of Internova Travel Group, Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry. For more information about Nexion, click here.

JOB OVERVIEW:

The Ticketing and Fulfillment Support Specialist role, is responsible for:

• Support the fulfillment of our agents PNR’s which may include booking, managing, ticketing, quality control, building pricing records and processing exchanges
• Provide fulfillment assistance via phone, email and fax for customer reservations
• Must be able to maintain a level of knowledge of airline routes, regulations and other industry requirements
• Validate commissions for customers and collect missed commissions.
• QC most of the reservations to be able to minimize errors and coaching when needed.
• Identify recurrent errors agents make and direct them on the correct direction
• Work with Revenue Management in order to validate commissions for customers and collect missed commissions.
• Set and manage priorities with multiple bookings, schedule changes and exchanges
• Be point of contact with Canada and US team
• Help to review Debit Memos when requested and also with ARC requirements
• Be a point of contact between the online booking tool vendor and Nexion
• Based on workflow suggest team schedules
• Works on problems of moderate to high complexity where analysis of situations or data requires a review of a variety of factors    

QUALIFICATIONS:

Requirements 

• 2+ years Sabre GDS Domestic & International knowledge and a good understanding of airline ticketing.
• Excellent English verbal and written skills.
• Ability to multitask and work under pressure and error free.
• Previous Travel Agency experience preferred.
• Passionate about customer service and finding solutions.
• Available during business hours, but willing to work flexible hours, including evenings and weekends.
• Team player that enjoys assisting travel agents to help them be successful.

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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