Operations Analyst

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

JOB OVERVIEW:

The Operations Analyst is responsible for evaluating and enhancing business operations. The ideal candidate should possess a strong grasp of travel agency operations, data analysis techniques, project management, and problem-solving abilities to identify areas for improvement and drive operational efficiency.

WORK SCHEDULE:

• Monday through Friday 11 AM to 7:45 PM EST (including 45-minute paid lunch)

RESPONSIBILITIES:

• Program Operations:
  • Analyze and optimize daily business operations.
  • Identify and resolve operational problems.
  • Collaborate with Principal Advisor to identify automation opportunities.
  • Manage customer issues and disputes.
  • Establish and manage productive relationships with suppliers, stakeholders, and colleagues.
  • Serve as an operations liaison with the Travel Technology and IT Departments to provide technical support related to reservations, ticketing, and other travel services.
  • Conduct training sessions as required.
  • Act as a knowledge resource on multiple projects/initiatives.
  • Provide fulfillment support as needed including ticketing, exchanges, cancellations, refunds, and voids.
  • Monitor Sabre application performance.
• Project Management:
  • Collaborate with Principal Advisor and colleagues to establish project and task schedules aligned with objectives.
  • Define requirements and communicate with IT to meet deliverables.

QUALIFICATIONS HERE:

• Technical Expertise:

• In-depth knowledge of Sabre, its configuration capabilities, and integrations.
• Proven experience troubleshooting and resolving technical issues
• Working knowledge of travel industry booking processes for air, hotels, and car rentals.

• Communication and Collaboration:

• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to diverse audiences.
• Strong interpersonal skills to foster positive relationships with internal and external stakeholders.
• Proven ability to collaborate effectively within a team environment and lead by example.

• Additional Qualifications:

• Minimum of 5 years of experience in an operations or Sabre support role within the travel industry.
• Strong analytical and problem-solving skills with a proactive approach to issue resolution.
• Ability to work independently and manage multiple priorities effectively.
• Passion for customer service and a commitment to exceeding user expectations.

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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