Customer Care Specialist

Nexion Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. As part of Internova Travel Group, Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry. Click here for more information about Nexion Travel Group.

The Member Services Customer Care Specialist is the first point of contact for our valued members.  Your goal daily is to provide exceptional customer service to our members and your colleagues.   This position will work as part of a collaborative team to support our member’s needs.

• First point for support for all inbound Member calls and corresponding in a timely manner and in accordance with established standard operating procedures.
• Mentoring and coaching members to help them resolve their inquiries and grow their business.
• Working through problem resolution with follow-up and escalation of unresolved problems.
• Assist with call-out campaigns for business initiatives.
• Tracking issues to identify trends and providing feedback to internal departments.
• Ability to multi-task, meet deadlines, and work independently as well as with a team.
• Ability to organize and prioritize workloads.
• Support and understand all available programs, tools and processes.
• Performs other duties as necessary and/or assigned.

• Min 2 years travel industry experience, preferably in a travel agency.
• Ideal candidate must have a strong sense of urgency, organization, time management skills, keen attention to detail and the ability to work on multiple tasks simultaneously.
• Exceptional customer service skills.
• Ability to work effectively with remote teams.
• Remain highly motivated and work effectively with minimal supervision.
• Strong interpersonal, verbal and written communication skills.
• Technically skilled with proficiency in Microsoft Office.
• Strong Knowledge of AgentMate or ClientBase Online is desired.

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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