MICE Reconciliation Administrator

YES | Your Event Solutions, an ALTOUR Company.  At YES, we believe in the power of live experiences to connect people, inspire action, and move businesses forward. As a leading global meetings and events agency, we don’t just plan events, we craft extraordinary moments that align audience emotion with business strategy. 

We’re building a team of ambitious, curious, and creative professionals who thrive on collaboration and challenge. From global conventions to high-impact training sessions, our work is diverse, fast-paced, and deeply rewarding. 

As part of the ALTOUR family and backed by over 1,000 industry professionals worldwide, YES combines the spirit of a dynamic agency with the strength and innovation of a global leader. 

Our culture is built on continuous improvement and mutual empowerment - where ideas are welcomed, development is championed, and success is shared. Whether delivering in-person, virtual, or hybrid experiences, we’re united by a single goal: to help our clients connect with their audiences in unforgettable ways. Click here for more information about Yes| Your Event Solutions.

JOB OVERVIEW:

The role of MICE Reconciliation Administrator will serve as a key point of contact between the events team, group finance department, suppliers as well as various other internal departments. This role involves ensuring effective communication, facilitating financial processes to aid timely reconciliations of event projects, and providing support to ensure alignment with organisational goals and financial policies.

RESPONSIBILITIES:

• Support event operations team with project reconciliations, follow up, queries. 
• Support event Operations with Supplier refunds referring to client projects.
• Ensure CRM data is accurate incl Finances, Status and other key information.
• Regular project reviews with Events Team to discuss issues, delays and provide escalation routes, where necessary.
• Reporting & Analysis on events as requested by Global Finance Ops Director.
• Project Audits before final close.
• Training & Support for the events team on reconciliation processes, CRM, financial processes, as and when required. 
• Devise and collaborate on a timely process to finalise the close out of events more effectively and quicker.

REQUIREMENTS:

• Support event operations team with project reconciliations, follow up, queries. 
• Support event Operations with Supplier refunds referring to client projects.
• Ensure CRM data is accurate incl Finances, Status and other key information.
• Regular project reviews with Events Team to discuss issues, delays and provide escalation routes, where necessary.
• Reporting & Analysis on events as requested by Global Finance Ops Director.
• Project Audits before final close.
• Training & Support for the events team on reconciliation processes, CRM, financial processes, as and when required. 
• Devise and collaborate on a timely process to finalise the close out of events more effectively and quicker.

PAY AND BENEFITS

Our benefit offerings include healthcare, dental care, health Assured (EAP), life insurance and Perkbox.  

Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus programme based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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