IT Application Support Technician

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

JOB OVERVIEW

Internova Travel Group’s UK IT team is hiring a Mid-Level IT Application Support Technician with 6+ years of experience. The role is part of a larger IT team and involves a blend of application support, development of automation scripts, and system administration tasks. The ideal candidate will have strong technical skills in PowerShell, Python, and Microsoft Intune, and will work extensively with travel industry systems. Prior exposure to Global Distribution Systems (GDS) like Sabre, Amadeus, or Galileo and experience with travel platform APIs is a significant plus. The technician will ensure smooth operation of critical travel applications and contribute to automation and integration efforts, all while collaborating closely with colleagues in a fast-paced, enterprise environment.

RESPONSIBILITIES

Application configuration for better stability. 

QUALIFICATIONS & EXPERIANCE 

• Experience: At least 6 years of experience in IT application support, systems administration, or a similar technical role at the enterprise level (mid-level position). Candidate should have a proven track record of supporting business-critical applications and infrastructure.
• Automation & Scripting: Expertise in scripting and automation – especially with PowerShell (for Windows environment automation) – and proficiency in Python programming for developing internal tools or integration scripts. The candidate should be able to write, debug, and maintain complex scripts to automate tasks and streamline workflows.
• Intune & Endpoint Management: Hands-on experience managing Microsoft Intune in a production environment, including device enrollment, policy configuration, software distribution, and troubleshooting of MDM issues. Familiarity with related Microsoft 365 Endpoint Manager components and Azure AD is expected. 
• Technical Proficiency: Solid understanding of Windows-based systems and networks. Comfortable working with Microsoft server technologies, Active Directory, and RESTful APIs. Experience with application deployment processes, version control, and basic database querying is also valuable.
• Problem-Solving Skills: Excellent analytical and problem-solving abilities with a talent for troubleshooting complex issues across multiple layers (application, database, network). Able to methodically diagnose problems and implement effective solutions under pressure.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Strong foundational knowledge of computing principles and software development lifecycle.
• Communication & Teamwork: Effective communication skills, with the ability to explain technical issues to non-technical stakeholders when needed. A collaborative team player who can work within a larger IT team, share knowledge, and coordinate tasks in a dynamic environment. Customer-focused attitude to support end-users and deliver a high level of service.

 PREFERRED CERTIFICATIONS & QUALIFICATIONS

• Travel Industry Knowledge: Prior experience working in the travel industry or in a travel technology environment. Understanding of corporate travel workflows or online booking tools is beneficial. Hands-on familiarity with one or more GDS systems (such as Sabre or Amadeus, with Galileo/Travelport as a plus) is highly advantageous – for example, experience using GDS terminals or supporting travel agency applications. 
• Travel APIs & Integration: Experience integrating or supporting travel platform APIs (e.g. Sabre SOAP/REST APIs, Amadeus web services, etc.) is a strong plus. Comfort with reading API documentation and troubleshooting data exchange issues between systems will help in this role.
• Certifications: Relevant industry certifications or training. For instance, Microsoft certifications (such as for Intune/Endpoint Administration or Azure Administration) or an ITIL Foundation certification for IT service management processes can be a plus. Any formal training on GDS systems or travel booking software would also be beneficial. 
• Additional Technical Skills: Exposure to other automation and management tools like Microsoft SCCM/Endpoint Configuration Manager, Azure DevOps, or scripting in other languages. Experience with data reporting/analysis (using Excel, Power BI, or similar) can be helpful given the data-centric nature of travel systems.
• Adaptability: Demonstrated ability to quickly learn new technologies and industry-specific systems. A proactive mindset to stay updated on emerging tools (both in general IT and travel tech) and to continuously improve skill sets.

Note: The preferred qualifications above are not mandatory but will give the candidate an edge. The team values a willingness to learn and adaptability, so candidates lacking travel industry experience but otherwise strong in core technical skills are encouraged to apply as well.

PAY AND BENEFITS

Our benefit offerings include healthcare, dental care, health Assured (EAP), life insurance and Perkbox.  

If Hybrid/Onsite:

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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