International Rate Specialists

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

JOB OVERVIEW

Assist ALTOUR Travel Consultants in ensuring that all international reservations are confirmed at the lowest possible fare, utilising technical knowledge of air fare construction as well as Altour contracts, whilst seeking to maximise revenue with every transaction. 

This is a remote role and we would consider applicants in both the UK and US.  

RESPONSIBILITIES

• Review all International reservations to ensure the lowest air fare is confirmed for our ALTOUR clients
• Review alternative air fare quotes, utilising Altour contracts where appropriate
• Adopt a ‘creative’ approach to reducing air fares using techniques such as (and not limited to): split ticketing, around the world or circle fares, combining trips, bulk & net fare usage, analysing codeshare pricing variations, making use of corporate or entertainment deals.
• Review ideas amongst the team members within the International Rate Desk UK/US if required, including UK net fare and ticketing assistance where relevant
• Demonstrate a very high knowledge of SABRE GDS entries & formats, with particular reference to pricing entries
• Field questions from Travel consultants on formats and faring as well as providing a degree of product & industry knowledge
• Provide clear, concise & timely responses via email to our internal clients with accurate cost saving & commission earning advice
• Show intent to improve ticket (and by default, Altour) revenues at every opportunity
• Demonstrate good time management skills in prioritising urgent requests
• Show an aptitude for familiarisation with Altour air contracts & interpretation of associated tables & grids
• Assist our Travel consultants in reissue & refund procedures & calculations
• Provide assistance with regards debit memo analysis and resolution
• Display a good awareness of airline developments, especially those relating to Altour deals
• Support co-workers when asked for assistance in rate related problem solving. Assist in special assignments and projects as needed

REQUIREMENTS

• A good understanding of NDC (pricing and fulfilment)
• Experience in the field of air fares/rate desks
• Must be proficient in Sabre and/or Amadeus 
• Detail oriented, work well in a fast-paced environment and have excellent multi-tasking abilities
• Highly driven in the art of generating revenue 
• Desirable: GCSE (minimum of Level 4) in Maths and English 

PAY AND BENEFITS

• 25 days paid annual leave plus bank holidays 
• Bonus linked to Company and Individual performance 
• Group Pension scheme 
• BUPA Health and Dental care
• Life assurance
• Employee Assistance Programme
• Perkbox discount scheme 

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

#Li-remote (if this is a remote role, leave #Li-remote on the very bottom of the Qualifications box; otherwise, remove entirely.