Administrative Assistant, Receptionist

Established in 2025, The Vacation Group is a full-service travel collective bringing together four distinguished agencies under one unified brand. As an Internova Travel Group brand and members of Travel Leaders Network, The Vacation Group offers a broad portfolio of travel services including cruises, solo cruises, custom luxury vacations, and student and group tours.

Formerly CruCon Cruise Outlet, SinglesCruise, Travel Leaders Vacation Center, and Student Tours, we are comprised of an award-winning team of seasoned travel advisors and customer service professionals. The Vacation Group is committed to delivering exceptional value, expert guidance, and personalized travel experiences across the globe. With strong industry partnerships and a client-first approach, The Vacation Group provides travelers with a seamless planning process and access to unparalleled value and exclusive perks.

The combined legacy of its founding brands has earned recognition from leading travel partners including Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Oceania Cruises, and many others — making The Vacation Group a trusted name in the travel industry for service excellence and innovation. For more information about The Vacation Group click here.

The person in this role will work directly with our clients.  The receptionist will function as “traffic control” fielding calls and passing on information as quickly and efficiently as possible.

• Use a computer-based phone system to answer calls and forward the guest to the appropriate people.
• Send both scheduled communications and urgent reminders to the guests including but not limited to; Itinerary/ port changes, air changes, hotel confirmations, missing immigration requests, guest registrations, Jones Act violations, visa requirements, 30 days to sailing reminders et al.
• Helping with seasonal work increases, for example holding groups and entering them into AgentMate, during new deployment.
• Working with clients to address urgent needs and get them to the appropriate personnel.

• Excellent phone skills.
• Ability to use multi-line computer-based phone system.
• Ability to use a scanner and edit scanned documents.
• The ability to work well with people and have a great attitude.
• Basic de-escalation skills.
• Strong attention to detail.
• Ability to utilize/ learn multiple computer programs, websites, and apps.
• Ability to function in a past-faced environment, under short time constraints, and within established deadlines.

Pay and Benefits

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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