Team Leader Operations

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

JOB OVERVIEW:

The Team Leader will oversee a team of travel consultants, ensuring the delivery of high-quality travel services to a dedicated corporate client. This role involves managing day-to-day operations, mentoring team members, and maintaining strong client relationships. The Team Leader ensures compliance with travel policies and strives to optimize travel efficiency and cost-effectiveness.

RESPONSIBILITIES:

• Ensure all emails are acknowledged within the clients SLA and staff are using the Front system correctly.
• Ensure the staff are logged into the phones.
• Ensure good timekeeping across the team.  Must be at your desk ready to start at the allocated time.
• Monitor the team’s workload. Delegate and distribute any work as and when necessary to help with the team’s performance.
• Support, encourage and work to develop the Altour Connect tool, encouraging use and supporting in a super user role.
• Ensure the team keep their queues tidy and are monitored regularly
• M.I errors / Data Error Log – Ensure all errors are addressed with the relevant staff.
• Quality Control – ensure all air bookings are QC checked.
• Disaster Recovery – running of TSDS reports / Spectra’s during disasters during office hours.
• Encourage use of net fares/consolidators and booking ancillaries, working with the rate desk to increase revenue.
• Staff training – If you deem any member of your team to require training on any aspect, please consult with your Operations Manager and or the Training Team.
• Write off or losses - must be immediately reported to the Operations Manager.  Every effort must be made to keep these to a minimum and appropriate training or action should be implemented to prevent future losses.
• Communication - ensure that a flow of communication and information is maintained throughout the team and across all departments.  Maintain a positive mindset and environment for the team.
• Look after certain VIP travel and general reservations when needed
• Addressing ADM’s and ACM’s raised via BSP
• Appraisals / 121s in conjunction with the operations managers
• Attending client meetings / visits when required

REQUIREMENTS:

• Proven experience managing a team, or the ability to demonstrate strong leadership capabilities
• Knowledgeable on Sabre Native GDS is essential, must currently be using Sabre with minimum 2 years’ experience
• Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
• Knowledge of Evolvi and Trainline
• Knowledge of technology products, including Outlook, Word, Excel and Google Docs.
• Possess good geographical and product knowledge of destinations and airlines.
• Good organisational skills and excellent customer service & communicative abilities are essential.
• Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.
• Must have a passion for travel and delivering service excellence!
• Regular and dependable punctuality and attendance are required.

PAY AND BENEFITS

Our benefit offerings include healthcare, dental care, life insurance with Employee Assistance and counselling services, staff discounts (Perkbox) and Group Income Protection cover.  

The salary range alloated to this role has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role is eligible for a 5% discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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