Center of Excellence Regional Platform Manager

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

Altour has an exciting opportunity for an experienced meetings and events program professional!  The Centre of Excellence (CofE) Regional Meetings & Events Program & Technology Manager is responsible for the governance, administration, adoption, and continuous improvement of a global Meetings & Events program for a global chemical manufacturing customer. Acting as a key partner to leadership and stakeholders, the role oversees operations, user support, compliance monitoring, reporting, training, and stakeholder engagement to ensure alignment with corporate policies, governance requirements, and approved operating processes.

The role also serves as the primary owner and administrator of the Meetings & Events tool, currently Cvent, with responsibility for tool governance, user access, reporting, data integrity, workflow management, and system enhancements. Through data analysis, performance reporting, and continuous improvement initiatives, the role identifies opportunities to improve program adoption, compliance, operational efficiency, and overall performance while serving as an escalation point for tool-related and other issues.

Meetings & Events Program Support & Governance

• Support the day-to-day administration and operation of the global Meetings & Events program
• Partner with leadership and key stakeholders to support successful execution and adoption
• Support governance activities, stakeholder engagement, issue resolution, and escalation management
• Support communications and change initiatives
• Support the implementation and enhancement of Meetings & Events operating processes and standards

Platform Ownership & Administration

• Serve as the primary administrator for Cvent, including event templates, workflows, integrations, user permissions, and system settings
• Maintain and continuously improve platform governance, data standards, and reporting frameworks
• Oversee user access management, role permissions, and platform security controls
• Act as the primary escalation point for platform-related issues, client requests, and enhancement requirements
• Communicate platform updates, new functionality, and system changes to regional CoE Managers and program stakeholders

Training & Change Management

• Deliver onboarding and training for US stakeholders and internal ALTOUR meeting planners
• Develop and maintain training materials, process documentation, user guides, and best-practice resources
• Support program adoption and change management initiatives
• Promote awareness and understanding of program requirements, processes, and tools

Compliance Monitoring & Policy Support

• Monitor adherence to Meetings & Events policies, corporate requirements, and approved operating procedures
• Track compliance with preferred suppliers and approved sourcing processes
• Identify, document, and escalate policy exceptions and non-compliance trends
• Support governance reviews and compliance reporting activities

Supplier Program Management

• Promote adoption of preferred suppliers and approved sourcing channels
• Monitor supplier utilization, performance and compliance trends
• Identify opportunities to increase program adoption and optimize supplier performance
• Support supplier performance reviews and reporting

Data Management, Reporting & Analytics

• Produce operational, management, compliance, and adoption reports.
• Provide recommendations to improve program effectiveness and user adoption
• Support KPI tracking and performance measurement.

Key Deliverables

• End-user support services and issue resolution
• Stakeholder onboarding and training
• User guides and process documentation
• Monthly operational, compliance and governance reporting
• Adoption and utilization reporting
• Preferred supplier reporting
• Support for quarterly service reviews
• Continuous improvement recommendations

• 7–10+ years in Meetings & Events operations
• Minimum 5 years’ experience supporting event technology platforms, with significant experience administering and managing Cvent
• Experience managing platform configuration, user administration, reporting, integrations, and technology adoption initiatives
• Experience in driving organizational change, user adoption and stakeholder engagement within Global program, driving change and adoption
• Experience supporting global Meetings & Events programs
• Experience working in collaborative environments, building and influencing strong relationships with internal and external stakeholders across regions, cultures, and functions
• Strong knowledge of Meetings & Events governance, sourcing, compliance, and operational processes
• Experience in training, stakeholder engagement, and support models
• Strong analytical and problem-solving skills, with the ability to generate actionable insights
• Excellent verbal and written communication skills
• Project management experience, with the ability to prioritize tasks, meet deadlines, and manage competing priorities effectively
• Proven experience in fostering an inclusive work environment and promoting team success

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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